For the Third Year in a Row, Enterprise TEM Firm Scores More than 95% in Customer Satisfaction

February 2010, San Ramon, CA – vCom Solutions, the leading provider of Telecom Expense Management for Enterprise customers, announced the results of a national Customer Satisfaction Survey conducted in the last Quarter – of 2009. For the third consecutive year, vCom scored an overall Customer Satisfaction rating of 98%, with every division, from Sales to Provisioning, Support and Billing, scoring above 94%.

“Our commitment to customer satisfaction continues to be at the forefront of our objectives,” said Sameer Hilal, vCom’s COO. “We’re honoured to have continually gained our customers’ trust and satisfaction. The high praise that we have received further validates our business model, and is a testament to the dedication of our amazing team of professionals.”

98% of respondents indicated vCom Solutions met or exceeded their company’s telecom needs. The respondents praised vCom’s professional services teams, particularly the Client Relations and Technical Support Teams for their responsiveness, knowledge, accuracy and timely updates. The new survey asked the respondents to score the various value propositions that vCom offered. vCom’s consolidated and clear invoice across all carriers, services and locations scored highest; followed by the ability to track all orders, tickets and contracts across all locations and carriers in one platform, vManager.
 
Bay Medical Management, who has been a customer since 2001, commented: “We have always been very happy in all our interactions with vCom’s staff - they are proactive, efficient and enjoyable to work with.  We've always gotten first-class service.”