Why vCom
Small and mid size Enterprise customers have no real options for effectively controlling telecom spend and inventory; they struggle to manage the carriers on their own, with inadequate tools, if any. In order to support multiple offices, they settle for dealing with multiple carriers, and the painful results.
Do you suffer from any of these?
Lack of visibility or control into inventory even for the most organized IT departments No or limited aggregate buying powerMultiple numbers to call for service or support, and hours wasted on hold Lack of expertise in managing service delivery, and being subject to poor practices by the carriers No clear or consolidated billing; often receiving a stack of unclear invoices laden with errors Manual processes for managing invoices, which ultimately result in late payments and error omission, while settling for inadequate reporting
Some customers consolidate services with a few carriers to gain some negotiating power, but lose the best of breed advantage. Some leverage home-grown tools (spreadsheets or inventory lists) that become stale or fit only one need. Others leverage telecom consultants and their bill audits, but continue to struggle with the painful operational management of service.
Enter vCom with an unparalleled offering: the software tools and the experienced professional services teams to take on the carriers!
Coupled with a measurable and reproductive impact to the bottom line of 25% customers undergo a drastic shift in their experience, regaining control, visibility, and improved productivity.
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Telecom Management
vCom is your best single resource for the procurement and ongoing management of telecom services.
