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vCom Earns 97% in Customer Satisfaction
San Ramon, CA – vCom Solutions, the leading provider of Telecom Expense
and Inventory Management, announced the results of a national Customer Satisfaction
Survey conducted in Q2-08.
For the second year in a row, vCom scored an overall Customer Satisfaction
rating of 97%, with every division, from Sales to Provisioning, Support
and Billing, scoring above 95%.
“This speaks volumes to our team’s commitment to providing legendary customer
service, and is an outstanding accomplishment in the telecom world,” said
Sameer Hilal, vCom’s COO.
The high satisfaction rating was coupled with a great response rate spanning
National and Regional customers. 79% of respondents indicated that they
would refer vCom to other firms and colleagues. “Nothing speaks to the success
of an organization more than being referred by its customers,” commented
Hilal.
“VCOM continues to be an outstanding provider of service and support,”
commented Norm Weiner, Director, Information Technology of McDonough Holland
& Allen, a regional law firm.
About vCom Solutions
vCom Solutions is an outsourced Telecom Expense and Inventory Management
company focused on helping businesses reduce their telecom costs and improving
the ongoing management of their communication services. We manage our clients’
entire telecom lifecycle, from design and sourcing, to implementation, support
and ongoing invoice management. By outsourcing these non-core competency
functions to our trained professionals, and leveraging our advanced software
technologies, clients gain control, visibility and savings, in addition
to receiving a single invoice for all their services, nationwide.