Privacy
Policies
Privacy Policy
Throughout the course of conducting business with vCom Solutions, Inc. and
any of its affiliated companies (“vCom”), you may share personal, business
or financial information with us. vCom treats any such information as confidential,
and we recognize the importance of protecting access to it. While safeguards
are in place to protect such proprietary customer information, please be
advised that it is not possible to guarantee that such information is or
will be completely safe from unauthorized use or access.
Such information may be communicated to us in writing, electronically, or
by telephone. For example, information may be provided through requests
for brochures, literature or contracts, or your transactions and account
balance with us. Occasionally, such information may come from third parties
or other communications services providers who provide services to us. Moreover,
vCom may collect information during visits to our websites, typically in
the form of “cookies,” registration forms and log files.
vCom does not sell information about current or former customers to any
unrelated third parties, nor does it disclose such information to third
parties unless it is necessary to process a transaction, service an account,
protect the security and integrity of this website and our services and
network, to protect our rights and property and the rights and property
of others, to respond to claims that submitted information violates the
rights or interest of third parties, to take precautions against liability,
to correct technical problems in how this website operates or in our systems
or services, pursuant to a customer’s specific request, or as otherwise
permitted or required by law or other legal process.
In the event that vCom or any of its affiliates or subsidiaries is acquired
by another entity, or merges with a third party, information you provide
to us may be transferred to that entity or to one or more of its affiliates.
In such event, we will take the necessary steps to inform a successor entity
that it is bound to respect the provisions of this Privacy Policy with regard
to any personal information in its possession prior to the acquisition or
merger. In the event of bankruptcy, both this Policy and the provisions
of applicable law will prevail.
vCom may use information you provide to inform you about its additional
services and products which may be of interest to you, unless you instruct
otherwise in writing.
This website may contain links to third party websites. vCom is not responsible
for the content or privacy practices of any such websites. Because of this,
vCom encourages you to review the privacy practices of such websites prior
to disclosing any personal information to or through them.
Questions and concerns related to this Privacy Policy may be addressed by
phone: 1-800-804-8266, by e-mail: service@vcomsolutions.com,
or by writing: 12657 Alcosta Boulevard, Suite 418, San Ramon, CA 94583.
Acceptable Use Policy
Introduction
At vCom, we value you, and wish to provide you with an experience that exceeds
your expectations. When you open an account with vCom, you may elect to
subscribe to services that use Internet technology (for example, vManager
or a high capacity data service). Subscribing to Internet-based services
provides you with certain rights and privileges, but also carries with it
certain duties and responsibilities.
As such, vCom reserves the right to monitor any and all facilities in use
by its customers, and as required in its agreements with underlying service
and facilities providers as outlined in the Acceptable Use Policy that follows.
This Acceptable Use Policy is in place to both clearly state customers’
duties and responsibilities, as well as to provide a safe and secure network
experience.
Compliance
Customers agree to use services in a manner consistent with any and all
applicable state, federal or other laws or regulations. Reproduction or
transmission of any material in violation of any local, state federal or
internal law or regulation is strictly prohibited. Customer shall be responsible
for all content that Customer makes available on or through services provided
by vCom. Customer warrants that all such contents will not infringe upon,
or otherwise violate any copyright, patent or other right held by a third
party, and shall not violate any applicable law, regulation or industry
standard. Customers agree that any materials to be reproduced or transmitted
using vCom’s service through customer’s account(s) does not violate any
such laws, nor does it contain materials which are in violation of obscenity
laws or are libelous or threatening. Software intended to facilitate any
such violation may not be stored using services procured from vCom.
Customer shall hold vCom, including its officers, agents, contractors or
affiliates, or anyone else involved in administering, distributing, or providing
services or equipment harmless from any losses, including, but not limited
to, special, indirect, incidental, consequential or punitive damages. Customer
shall hold harmless vCom from and against any claims, liabilities, and expenses,
including attorney’s fees, resulting from Customer’s use of vCom’s service
or Customer’s account in an unlawful manner or otherwise in violation of
or contrary to Customer’s Agreement with vCom or this Acceptable Use Policy.
Specific examples of inappropriate usage include, but are not limited
to:
Spamming - Sending unsolicited e-mail messages.
Intellectual Property Violations – Engaging in activities that
infringe or misappropriate the intellectual property rights of others (such
as copyrights, trademarks or patents).
Obscene Speech or Materials – Using services procured by vCom to
store, disseminate or otherwise display child pornography or other materials
in violation of obscenity laws.
Defamatory or Abusive Language – Using services procured by vCom
to post or transmit harassing, abusive, defamatory or threatening language
to others.
Forging of Headers – Forging or misrepresenting message headers,
so as to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks (“Hacking”)
– Illegal access to computers or networks belonging to another party.
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive
Activities – Distributing information regarding the creation of, or
sending of Internet viruses, worms, Trojan horses, or other destructive
activities.
Export Control Violations – Exporting encryption software over
the Internet to points outside the United States is in violation of Federal
laws.
Other Illegal Activities – Engaging in any other activities that
are determined to be illegal or harmful to others, including those activities
determined by vCom to be lawful or unlawful that may be harmful to its subscribers,
operations, reputation, goodwill or customer relations.
Responsibilities
It is the responsibility of the Customer to adhere to this Acceptable Use
Policy. Although vCom may monitor communications to ensure such compliance,
as well as compliance with applicable laws, vCom does not undertake widespread
monitoring as a general practice. However, upon receipt of a complaint from
a vCom subscriber, law enforcement personnel, or if vCom becomes aware of
any inappropriate or unlawful activities, it will undertake to verify such
activities, identify the subscriber, and remedy the situation.
Use of the Internet is neither more nor less secure than other means of
communication, including mail, facsimile or voice telephone service. As
such, vCom does not assume responsibility for the security of information
transmitted over facilities procured by it for use by a Customer.
Limitation of Liability
VCOM DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER
STATUTORY, EXPRESS OR IMPLIED, REGARDING THE SERVICES OR EQUIPMENT PROVIDED
BY VCOM, OR IN CONNECTION WITH ANY VCOM FACILITIES OR EQUIPMENT INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR
A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING
OR A COURSE OF PERFORMANCE. VCOM EXPRESSLY DISCLAIMS ANY REPRESENTATION
OR WARRANTY THAT THE SERVICES OR EQUIPMENT PROVIDED BY VCOM HEREUNDER OR
IN CONNECTION HEREWITH, WILL BE ERROR FREE, SECURE OR UNINTERRUPTED. NO
ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY VCOM, ITS OFFICERS, EMPLOYEES,
AGENTS, CONTRACTORS OR LICENSEES SHALL CREATE ANY SUCH WARRANTY, NOR SHALL
CUSTOMER RELY ON ANY SUCH ADVICE.
Complaints
vCom Customers are responsible to report to vCom any network issue which
could compromise the stability, service or security of use by vCom or its
customers of services provided by vCom. Complaints concerning prohibited
uses of services, or any other abuse of services or terms contained within
this Acceptable Use Policy should be reported immediately via e-mail: service@vcomsolutions.com,
phone: 1-800-804-8266, or in writing: vCom Solutions, 12657 Alcosta Boulevard,
Suite 418, San Ramon, CA 94583. Please include all applicable information
pertinent to the complaint so vCom can investigate.
Additional Terms & Conditions
Use of the vCom network, equipment or services by a Customer of vCom is
subject to the terms and conditions contained within any Service Order or
Master Services Agreement entered into by such Customer with vCom. The Acceptable
Use Policy is incorporated into such agreements by reference, and vCom reserves
the right to modify the Policy at any time by posting modifications at:
http://www.vcomsolutions.com